REFUND AND RETURNS POLICY

Thank you for choosing www.campchefgear.com to shop. We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, here are our refund terms:

  1. Refund Request
    You can request a refund within 30 days of receiving the goods. Please ensure the goods are unused and in their original packaging. To ensure a smooth refund process, you will need to:

Provide your order number and purchase date in your refund request.

Describe the reason you wish to request a refund.

  1. Refund Conditions
    We will not accept refund requests in the following situations:

The goods have been used or are damaged.

The goods are not in their original packaging or are missing accessories.

The refund request has been submitted more than 30 days ago.

  1. Refund Process
    After submitting your request, please send the goods to our designated return address. Please note that you will be responsible for return shipping costs. We recommend using a trackable shipping method in case of loss during the return process.

Once we receive the returned goods and confirm that they meet the refund conditions, we will process your refund within 7 business days and return the amount to your account via the original payment method.

  1. Refund Amount
    The refund amount will be returned to you after deducting any related fees. For example, shipping costs are usually not included unless the item is returned due to a quality issue.
  2. Handling Abnormal Situations
    If you receive a defective item or it does not match your order, please contact customer service immediately. We will offer you the option of replacement, repair, or refund.
  3. Contact Us
    For any questions regarding refunds or if you need further assistance, please feel free to contact our customer service team via email, and we will respond to you as soon as possible.Email: worldwide@campchefgear.com.Company: MORTONSE HSARIA LTD.Address: Suite 038111 61 Bridge Street, Kington, HR5 3DJ

Thank you for your support and understanding of www.campchefgear.com! We hope to provide you with a pleasant shopping experience!

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