- How do I place an order?
You can browse our website, select the products you are interested in, add them to your cart, and then complete your order by following the checkout process. Please ensure that the payment and shipping information you enter is accurate.
- What payment methods are supported?
We currently support multiple payment methods, including credit cards (Visa, MasterCard, American Express), debit cards. Please select your preferred payment method at checkout.
- How do I check my order status?
You can check your order status by logging into your account. You can also inquire via the link provided in your order confirmation email or by contacting our customer service team directly.
- Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but please note that once an order is in the processing stage, changes or cancellations may not be possible.
- What is your shipping policy?
We offer standard and expedited shipping services to most areas. Specific delivery times and costs will be displayed at checkout. Please note that additional shipping fees may apply to some areas.
- Is the product under warranty?
Yes, our products are generally covered by warranty. Warranty terms are detailed on each product’s page. If you have any questions about the warranty, please check the product description or contact our customer service.
- How to return or exchange an item?
If you are not satisfied with your purchase, you can apply for a return or exchange within a specified time after receiving the goods. Please ensure the item is in its original packaging and unused. When applying for a return, please contact our customer service team for further instructions.
- How to contact customer service?
You can contact our customer service team by emailing worldwid@campchefgear.com, and we will reply to you as soon as possible. You can also call our customer service hotline during business hours for assistance.
If you have any other questions, please feel free to contact us. We are happy to assist you!